Q: What items are eligible for EPIC Protect?
A: New indoor and outdoor appliances and electronics in the United States.
Q: When does coverage begin?
A: All plans begin from the date of purchase and are inclusive of the manufacturer’s limited warranty. Benefits such as laundry credit and power surge coverage begin on Day 1.
Q: What is the Limit of Liability?
A: EPIC Protect is a full value program. The Limit of Liability per claim is the retail price of the product.
Q: Is power surge covered?
A: Yes, power surge is covered from Day 1.
Q: Is there a Laundry Benefit?
A: Yes, up to $50.00 (for the life of the contract).
Q: Is there a Food Loss Benefit?
A: Yes, up to $300.00 (for the life of the contract).
Q: Is Accidental Damage coverage available?
A: The ADH benefit is available on laptops, tablets and cameras from Day 1.
Q: How do I re-order brochures?
A: Brochures are ordered on Global Contract Manager. Simply click on “order brochures.”
Q: Will replacement products be purchased through the dealer?
A: Centricity may purchase replacement products through dealer at cost + 10%.
Q: How will Terms & Conditions be sent to the customer?
A: Centricity will send the customer’s Terms & Conditions via mail or email within two weeks of reporting the sale.
Q: How long do I have to sell EPIC Protect?
A: You can sell EPIC Protect as long as the product has 30 days remaining on the manufacturer’s warranty.
Q: How does a customer file a claim?
A: Customers can file a claim by calling 1-800 9266117 24/7/365.
Q: Can I file a claim on behalf of my customer?
A: You can initiate a claim on behalf of the customer on Global Contract Manager.
Q: How do I schedule training?
A: Please contact your account manager for training options, or visit MemberNet.